DAMAGED OR FAULTY ITEMS
Unfortunately, a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.
If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.
30 DAY RETURNS & REFUND POLICY
This excludes items marked non-returnable.
If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 14 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.
Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.
Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.
- Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 14 days of receipt of your item(s).
- Large furniture or some larger equipment subject to a restocking charge. Please check with us before purchasing.
- Consumables are non-returnable for credit or exchange.
ARRANGING A RETURN FOR REFUND
Arrange a return here.
